1. Compliance with Laws

Bergen Inc. will strictly enforce all State and Federal Laws. The purchaser/renter of the limousine is responsible for their guests.

2. Prohibited Activities

  • People may consume no alcoholic beverages under the legal drinking age (21).
  • No illegal drugs are allowed to be stored or consumed in the limo.
  • No contraband is allowed aboard vehicles owned or operated by Bergen INC.
  • No sexual activities are allowed on board our vehicles.
  • Smoking is not allowed in our limousines.

3. Service Termination

Upon determining that any of the above policies have been violated, Bergen Inc. may terminate service to the client and shall be deemed to have fulfilled its contractual obligations under the agreement.

4. Personal Belongings

BergenInc.C will not be responsible for any belongings left in the vehicle. If items are found, BergeInc.NC reserves the right to charge a delivery fee for returning lost items.

5. Payment Terms

  • All deposits and payments are charged to the credit card provided by the purchaser, unless payment is made in person.
  • The vehicle is reserved for the purchaser/renter upon approval of the credit card as per the agreement.
  • The open balance is due immediately at the beginning of the agreed job in CASH. No credit cards, personal checks, or business checks will be accepted.
  • If the balance is not paid in CASH, Bergen Inc. will not start the job and reserves the right to cancel the service.

6. Cancellation Policy

  • All payments/deposits are non-refundable and non-transferable.
  • Cancellation requests must be received in writing and signed by a BergenInc.C representative.
  • Cancellations made within 45 days will incur no liability for the remaining balance, and no deposit will be refunded.
  • Cancellations made less than 45 days before the service will be responsible for the balance due.

7. Credit Card Disputes

If the purchaser/renter initiates a credit card dispute for any paid amounts, the reservation will be automatically considered canceled with no refund.

8. Extra Charges

  • Any extra unaccounted passengers traveling in the vehicle are subject to an extra charge.
  • Changes to reservations are limited to destinations, locations, pick-up times, vehicle additions, or upgrades.
  • Overtime is due in cash on the day of service and must be paid to the chauffeur before overtime begins.

9. No-Show Policy

If a customer fails to show up at the designated pick-up location (NO SHOW), the total amount of contracted time will be charged. To avoid being charged as a no-show, contact Bergen Inc. or the driver by phone at the beginning of the job.

10. Vehicle Malfunctions

Bergen Inc. offers high-tech-equipped vehicles; however, excessive and prolonged use of power-operated equipment may cause temporary failure. This will not compromise the vehicle's safety and will not impact the continuation or payment of the contracted trip.

11. Replacement Vehicles

Bergen Inc. agrees to send the requested vehicle per the reservation/contract. We reserve the right to upgrade or switch vehicles in the event of an emergency breakdown or accident. No additional charges will occur if the upgrade is made without the customer's request.

12. Liability for Damages

The renter/purchaser agrees to be fully liable for all charges that may incur due to damages caused during the rental period, including:

  • $10.00 for each cracked, broken, or missing glass.
  • $700.00 per damaged seat, $500.00 per damaged carpet, $750.00 per damaged mirror.
  • $100.00 minimum for extensive cleanup (spills, etc.), $50.00 for gum cleanup from the carpet.
  • $200.00 for shampooing and disinfecting due to a dirty interior, and $150.00 for detailing and waxing due to a dirty exterior.
  • $500.00 minimum for each burn hole, rip, or tear to upholstery. A minimum of 
  • $500.00 for each act of vandalism.
  • $ 2,000.00 for opening a car door into another vehicle or a stationary object.
  • Triple charge for all removed/stolen items from the vehicle.

13. Contact Information

Office Visits: 7 days a week by Appointment Only.

Call 24/7: 201-703-7979, 973-225-0505

Fax: 201-621-0095